Impact
Selected achievements highlighting measurable impact across security, fraud, and operations.
$6M+annual sales driven via CX and cross-sell
National Business Partner Operations
Director — Comcast (2023 – Present)
- Lead global CSA and Xfinity Home Tier 1 teams with 1,400+ agents across five countries.
- Drive strategy for security, fraud mitigation, and acceptable use compliance.
- Oversee home security support and product education, improving customer experience.
$7.1Msavings through process and automation
National Network Surveillance
Manager 1 — Comcast (2017 – 2020)
- Managed global outsourced operations for the Customer Security Assurance team.
- Achieved savings through process improvements, reporting automation, and training.
- Enhanced service quality and team performance across regions.
+22%spam accuracy improvement-27%incident cost reduction
National Network Surveillance
Manager 2 — Comcast (2020 – 2023)
- Managed five anti-abuse vendors across three regions for Comcast.net mail.
- Improved spam accuracy through KPI enhancements.
- Created a vendor scorecard that reduced incident costs.