About Eric

Learn more about Eric’s leadership in vendor management, fraud and risk mitigation, and large-scale operations.

Vendor Management Executive | Fraud & Risk StrategistStrategic and results-driven operations leader with over a decade of experience in cybersecurity, fraud mitigation, and customer support. Proven ability to lead global teams, optimize performance, and drive cost savings while ensuring a secure, seamless customer experience across complex, high-risk environments.

Education

Rutgers University — B.A. Computer Science (2006)

Knowledgebase

Tableau, Power BI
Avaya CMS, IVR/ACD Design
Splunk
tNPS / NPS
JIRA / SmartSheets
Executive Presentation

Leadership Skills

Vendor Management
Fraud & Risk Mitigation
KPI Design & Analytics
Process Optimization

Professional leadership

Team collaboration